Heidi Saucier

Incremental change is still change

“Remake the world, a little at a time, each in your own corner of the world.”
― Rick Riordan

Throughout our lives, many of us look for ways to improve. There are annual resolutions that come and go, enthusiastic commitments where we bite off more than we can chew, and the all or nothing approach to change that for some becomes nothing.

Big change is needed in certain circumstances. Sometimes, that change needs to come sooner than later because of catastrophic consequences that will happen without the change. Other times, while the big change is the ultimate outcome, tackling it with smaller adjustments makes that change more achievable and sustainable.

I’d like to share two examples of where this applies. Habits are one area where incremental changes are often encouraged. In the book Atomic Habits by James Clear, the author emphasizes the importance of making “tiny changes” to better solidify making changes to either start or stop doing something to better oneself.  Clear’s own experience recovering from a serious injury required him to make small changes that eventually brought him to recovery.

I am currently in the middle of incremental change as I work to get back into a consistent exercise routine. Based on past attempts, I knew if I tried to go all in right away I’d have limitations that would become my excuse to not exercise. Instead, I started with five minutes a day of a specific exercise. I am currently 10 days in and have increased from five minutes to 10 minutes. I’ve alternated between a few different types of exercise and am committed to building the right resistance and ability to strive towards better health.

Another area that benefits from incremental change is in workplace learning and development. Even with requirements for a new hire to go through training in a defined timeframe, introducing knowledge and tasks in chunks brings better retention compared to immersing the learner in the entire process right away. In environments where you can build on task learning, this approach is valuable. Many Learning and Development teams, including my own, are moving to microlearning courses and continuous learning models to better integrate employees into the workforce. In a Modern Workplace Learning blog post, Jane Hart argues that continuous learning occurs over time, often as part of on-the-job training, and is an element that companies acknowledge is needed. While there may be some formal training that happens, the employee continues to improve as they apply learning to their day-to-day activities and gain new skills along the way.

As the workplace becomes more agile and fast-paced to keep ahead of the competition, leaders and learning teams need to collectively consider bringing this model into their training plans and pair it with mentors and coaches to help guide employees whether they are new to the organization or are looking to gain new skills for the next step in their career.

Looking at these two examples, how have you seen the benefits of incremental change personally or professionally? I’d love to hear about your experiences!

Heidi Saucier

Your mistakes can help others!

“Failure is the key to success; each mistake teaches us something.” ~Morihei Ueshiba

I’m sure you’ve read articles that focus on learning from mistakes. Before you say “Thanks, Heidi, I’ve been down this road,” I encourage you to review the topic again.

We are often told we can learn from our mistakes and that they are an essential part of our development. It’s completely true, and your mistakes can help others grow! When mentoring or coaching someone, it’s easy to only share stories where things have gone well for us. While those are important when you want to encourage people to do something similar,  it’s just as beneficial to share when things have not gone well in your career and how those experiences have helped you.

During a meeting with a leader, she told me about a time she was coached for a similar struggle I was experiencing. She explained how that conversation opened her eyes and allowed her to make changes to her approach. As a result, she became more successful as a trainer. After she shared the experience, it motivated me to make necessary adjustments to improve my facilitation skills. Telling me what she went through showed me I was not the only person to struggle in this way and that I could overcome it.

As leaders, we have made mistakes. It’s part of being willing to take risks. Dede Henry shared in a Forbes Magazine article that while mistakes happen, how we respond to those mistakes is the key difference. I encourage you to check out the article and the strategies shared to change your mindset towards mistakes and failure. Some of the lessons we learn as leaders when things don’t go right have turn into key steps on our development journey. They may also be the experiences that someone needs to hear at just the right moment to redirect their path and achieve their goals.

How has sharing your mistakes with someone helped them grow? I’d love to hear your examples!

Heidi Saucier

Are you ready to take the next step in networking?

Networking is not about just connecting people. It’s about connecting people with people, people with ideas, and people with opportunities. ~Michele Jennae

An often-shared piece of professional development advice centers around networking. As an introvert-leaning ambivert, I thrive in smaller groups and one on one interactions but am not opposed to being a part of larger group settings. I love to spend time with people, but at the end of day I need time to recharge and am one who often observes and processes new situations before sharing. Because of this, the thought of networking early in my career was daunting. It was more comfortable to mingle with those I knew and not try to meet new people. Once I moved outside my comfort zone, I built relationships and introduced myself to new opportunities to grow in my career. I now have individuals I can reach out to when I need support on a project. For those I mentor, I can connect them with people for additional insight. I also have partners for future collaboration, mentors and peers to go to for guidance, and teachers of skills I’m not as experienced in.

For those of you looking to expand your network, I encourage you to take the next step. Here are some tips to help you.

If you haven’t done much networking, where can you start?

  1. Ask your teammates to introduce you to colleagues.
  2. Make a list of people you have met in professional settings. They might include coworkers, classmates, or other professionals. Pick two and ask if you can set up time to catch up. As you become more comfortable, reach out to more people on your list.
  3. Does your company have resource networks you can join? This is a great opportunity to meet people with common interests. These groups will introduce you to coworkers from other areas of the organization and help you learn what other teams are doing that you may not have discovered otherwise.
  4. Join a professional organization that aligns with your career goals and start attending meetings. Make a goal to meet at least three new people at each event you attend. Don’t forget to ask for contact information so that you can connect after the meeting!
  5. Find connections through LinkedIn. You can start with people you already know, then start looking for contacts from common industries or organizations you have worked at.

If you have established a network, how can you take it to the next level?

  1. Create two or three goals related to insights or opportunities you want to gain through networking. It could be a new career opportunity, professional development, brainstorming new ideas, or another professional focus.
  2. Each month, select three or four people from your network to contact and ask to schedule time to connect to discuss a specific topic.
  3. If you are involved in a resource network or professional organization, offer to help coordinate a networking event to help bring people together to meet others and make new connections.

I hope that these suggestions can move you in the right direction to grow your network and build some amazing business relationships. If you’d like to talk more about networking, reach out to me and I’ll be happy to chat!

Heidi Saucier

Embracing Change = Growth

The world hates change, yet it is the only thing that has brought progress. ~Charles Kettering

We’ve all faced it. Someone announces a change is going to happen for your team, division or even the entire organization. Or maybe through personal reflection you’ve realized that something needs to be different in your life. When we face change, it’s not always with the most positive of reactions. While the experience may have been difficult, I’m sure some of you are able to reflect on the changes and see the growth you’ve experienced because of the transition to something new.

When I moved to my current role over nine years ago, there were changes on multiple levels. I left a team where I had gained experience and knowledge. Now I was in a leadership position where I would learn new processes, build new relationships, and implement my own changes to the team’s operating structure. As I began asking questions and giving feedback on training projects, I received some resistance. I realized I needed to explain why I was asking the questions and build trust with those I would be working with. Once I made that shift, people were more receptive to my feedback and willing to partner with me on training initiatives. Not only did I experience changes overall by joining a new team, I learned that I also needed to change my approach as a leader.

A few years later, along with the rest of the world, tremendous change came as the pandemic hit and we had to make quick adjustments to daily living. For me that meant leading my team from home, making difficult decisions to ensure my family was supported while I was working, adjusting to mask wearing and social distancing, and even increasing virtual interactions with friends and family. For others it was working on the front lines, adjusting to wearing PPE on a regular basis, dealing with fear, figuring out how to stay connected to loved ones that were isolated, and wondering how we would come out of this. Reflecting on my experience during the pandemic, here are some things that I’ve learned:

  1. Curbside grocery pickups are a timesaver. I still take advantage of this option from time to time.
  2. It’s ok to take a break.
  3. Maintaining relationships is critical, even if you are an introvert.
  4. Some people are kind. Others are not. Either way, only we can control our decision to be kind.
  5. There’s always a way to support others.
  6. People are more creative than they know.

Most recently, I’ve begun exploring the use of AI in my role. I will be the first to admit my skepticism towards this technology. Would it really make a difference? Would it reduce the time it took to complete tasks I had grown to dislike because they slowed up the process? At the same time, I was hearing the benefits and possibilities to do things that I was not as skilled in with the support of AI. In other words, it would help me learn new things.

The company I work for has done an amazing job preparing us to increase the use of AI in our work lives. Through learning, job aids, and hands-on activities with the encouragement to experiment, they have offered numerous ways for employees to discover how AI can become a part of daily work. I began to take some classes and started practicing the art of prompting. I learned how AI could help make some of my email messages more concise, how to create a process map using CoPilot and Excel, and discovered analytics that are beginning to reveal key metrics related to the audience that my team supports training. I am still learning how to further refine prompts and use CoPilot throughout the Microsoft Office Suite. My willingness to give AI a chance is bringing positive change and new opportunities within my work. I know that AI is not perfect, and the human touch is still necessary to ensure anything I ask AI to create is accurate and reflects the goals and message we want to portray to our internal teams and external learners.

In all these times of change, I grew. Was it easy? Absolutely not. But when I took the time to step back and look at the bigger picture, I saw that I embraced the change in many ways and gained insights I will carry with me into the future. These lessons are ones that I often reflect on to remind me that despite it all, growth is still happening and there are things we are constantly learning.

Leaders – Embracing change and not running from it is the most critical thing you can do. Remember the people following you. If they see you avoiding the change, that may influence them to do the same. If they see you leading the way through change, and you remain honest and transparent through the process, it will help your entire team transition and come out on the other side of the change a stronger and more resilient group. How will you lead yourself and others through the next change that’s on the horizon? For those that have recently gone through a change, what have you learned through that experience? Please share in the comments below. I’d love to hear from you!

Heidi Saucier

Motivation makes a difference in online learning

Understanding motivation is one of the most important things we can do in our lives, because it has such a bearing on why we do the things we do and whether we enjoy them or not. ~Clayton M. Christensen

One of the topics I studied in grad school is motivation, particularly in online learning. I thought I’d share with you some of the thoughts I included in a past assignment, revised to reflect current time, to give you some points to consider.

As human beings, we have all been motivated to act in different areas. It may be to start a new hobby or pick one back up again that we paused doing for a time. Perhaps it’s finally taking the initiative to reorganize the basement. Or maybe it’s looking at the health benefits that can motivate us to activate a gym membership. When it comes to learning, motivation is an important element that continues to be studied. Educators and researchers have looked at how learning can be further developed to motivate individuals to participate in key courses and maintain engagement throughout the learning experience.

Motivation is a key element of learning that includes online and blended learning environments. With technology advancements in the workplace and an increase in companies moving to global teams and flexible working arrangements, more employees have the need to complete required and optional training outside of the traditional classroom setting. When considering design of remote and on-demand computer courses for employees, motivation factors should be considered. Established theories can be reviewed to identify those factors and increase learner motivation for both required and self-directed learning opportunities for workers.

For teaching and learning, motivation is an important component. Learners, whether in school or the workplace will respond to concepts and activities that they are interested in learning more about or that are connected to their personal goals, aspirations, and experiences. Teachers and trainers are therefore challenged with delivering relevant and engaging content that keeps learners involved and excited about what is being taught.  

From the courses and research I completed in my doctoral program, I learned the importance of  considering the types of motivation that should be addressed when researching retention outcomes and team development in remote settings. For companies offering hybrid or full remote working arrangements to attract and retain talent, training teams will need to focus on curriculum that not only can be delivered remotely but will keep learners engaged throughout the entire course. This will require identifying the interests of learners and the appropriate type of motivation to address for each course, building relevant scenarios into courses that can be applied back on the job, and considering activities that provide opportunities for intrinsic and extrinsic incentive to further motivation learners to take an active part in learning.

In my current role, our team develops training for an external audience that is not required to complete any of our courses or attend the webinars we offer. For us, our goal is to address their learning needs from the perspective of making it easier to do business with us. We take feedback we receive from learner surveys and discuss with SMEs to consider their work setting and what they need to be able to do to submit the requests and information to us that tie to those roles. One thing we’ve discovered is that their roles have become increasingly demanding and many are being cross trained to perform additional tasks outside of what they were hired to do. Their time is limited and they do not want to spend extra time reviewing a training course to find that one thing to help them work with us. To address this, we have continued to move towards micro-learning modules that offer just-in-time training that doesn’t get in the way of the entire work day.

Understanding the types of motivation that can be connected to workplace learning will provide insight and potential connections to how a learner’s motivation may be related to course retention rates and transfer of learning on the job. Are courses that are relevant to an employee’s career development found to be more engaging? How does the level of learner engagement in the overall course design affect employee motivation? Are employees that are more motivated by career development scoring higher on specific courses? Is learning transfer happening despite the motivation levels of an employee to use the knowledge and skills gained from a particular course? Does leadership support during learning transfer affect motivation? These are key questions that are not new, but ones we continue to ask as we look at the future of learning in a hybrid work world.

For those in learning and development, how have you been able to motivate learners to participate in your training courses? What opportunities have been presented to you to increase motivation? Share your experiences in the comments!