Heidi Saucier

Turning 50 – reflecting on five decades part 2

5/18/26 – Turning 50 – reflecting on five decades part 2

In the last post I started sharing the first two decades of my life including historical moments, leadership and professional development happenings, and other highlights of life. This post continues the story, moving into the next two decades.

1996-2005

As I turned 20, we were a few years away from what the world thought was going to be a major global crisis: Y2K. We thought computers were going to freak out and the world was going to lose the ability to function due to our reliance on technology. Thankfully, it didn’t. Mariah Carey topped the charts that birthday with “Always Be My Baby”, Dolly the sheep emerged as the first cloned mammal, and the summer Olympics were just a few months away in Atlanta, Georgia. Email got its start with the launch of Hotmail (how many of you had an account?), Wikipedia (I still use this to look up information), and YouTube (one of my guilty pleasures!). This decade also brought tragedy with the U.S. Embassy bombings in Kenya and Tanzania, the bombing at the Olympic Park during the summer Olympics, the Space Shuttle Columbia disaster, Hurricane Katrina, the 9/11 attacks which brought the wars in Afghanistan and Iraq, and the deaths of Tupac Shakur and Princess Diana.

Leadership development during this time introduced many of us to the concept of emotional intelligence with books like Emotional Intelligence: Why it Can Matter More than IQ by Daniel Goleman. Spencer Johnson’s Who Moved My Cheese, the popular story that tells us how to adapt to change (there’s a kid’s version that I need to get for my son!), and Kerry Patterson et al.’s Crucial Conversations that guides leaders on how to effectively communicate to people in high stakes scenarios. Leaders during the decade included U.S. Presidents Bill Clinton and George W. Bush, UK Prime Minister Tony Blair, and Vladimir Putin in his first time of serving as the President of Russia. During these years, I continued to develop as a leader through my time as a youth group leader at a local church. That role brought valuable lessons about delegating and planning and discovering that youth ministry was not meant for me. It was also in these years that a few call center jobs laid the foundation that sparked my interest in training.

2006-2015

When I turned 30, Daniel Powter’s “Bad Day,” which became the elimination song on American Idol that year, was the number one song on the radio. This decade of my life brought the beginnings of Twitter (now X, though I still remember how we used to “tweet”), the first iPhone (now at version 17!), and the creation of Bitcoin (I had no idea that this even existed back then!). We were not without hard times with the “Great Recession,” the BP Deep Horizon oil spill, the Boston Marathon bombing, and a tsunami in Japan. I got married in this decade and decided to further my education through the Master of Training and Development program at Oakland University. While studying, I made great connections and friendships with many I still  keep in touch with. One is now a colleague of mine where I work, and another ended up becoming my realtor.

Leadership development during this time brought Susan Cain’s Quiet: The Power of Introverts in a World That Can’t Stop Talking (I recently read this book and as a fellow introvert resonated with many of the themes she shared), Charles Duhigg’s The Power of Habit, Sheryl Sandberg’s Lean In, and Brene’ Brown’s Daring Greatly. These books challenged readers to better understand the value of introverted leaders, consider the science to help us make good habits and break the ones that hold us back, encourage women to continue pursuing leadership, and that it’s ok vulnerable. Leaders during that time included U.S. Presidents George W. Bush as continued his first term and served a second, Barack Obama as the first African American President, and Angela Merkel as the Chancellor of Germany notably leading the largest European economy through the financial crisis of 2008.

During these years I officially started my career in learning and development, moving into a trainer role at the call center I was working at. It was there that I discovered the ADDIE model for developing training and gained support and insights from other professionals that eventually led to me working for the company I’m still at today. The MTD program I previously mentioned included classes that taught me about developing teams, submitting requests for proposals, various leadership styles, and the principles of instructional design. I served on my first board, supporting a professional group tied to our grad school program and helped planned meetings and events for students to gain additional education and networking opportunities in the learning and development field. I also joined my company’s chapter of the National Management Association, first attending meetings then moving on to write articles for our newsletter and chairing a committee. Little did I know then where that would take me in the next decade of my life.   

Next time, I’ll share the last part of my five decades on earth with more history and experiences. What memories do you have from these ten years? How did you grow professionally during this time? I’d love to hear about it!

Heidi Saucier

Doing the impossible

I hope that the questions in the past posts have allowed you to reflect on your life journey and given you some new insights. On to the next question!

What was something that seemed impossible – but you did it anyway?

For most of us, we’ve had times in our life where we faced the decision to move forward with something we didn’t think we were capable of or thought would be an uphill battle to reach the finish line. At that moment, we could have decided that it was ok not to move in that direction. We had every right to do so. Instead we chose to slay the dragon, overcome the giant – whatever you want to call it – and do what it took to achieve that goal.

I recall a few of these moments. Some changed my perspective. Others taught me the importance of perseverance and resilience. Not all were major events. One instance was making a simple choice to stop eating food after 9 p.m. I had a habit of wanting just one more snack before bed, which is not a healthy practice. As I’ve been exploring ways to make better choices and lose weight, I saw repeatedly that late night eating has a significant impact on our metabolism. I made the decision to put this into practice at the first of the year. I was sure I’d cave and convince myself that I needed just one more thing to eat, and that hunger pangs would constantly taunt me. Even still, I put reminders on my phone and made a conscious effort to make 9 p.m. the cutoff point. I’m happy to share that I have only had one moment where I ate something past that time and overall have not had any major cravings. While it was a small decision, I know it will have positive effects on my overall health goals.

Another example is on a professional level. Recently, I needed to support the design of a microlearning course to address a learning gap. While I am skilled to lead an amazing team that produces quality training courses, I will be the first to admit that I am not a rockstar instructional designer. At the same time, I can create simple courses and navigate through key instructional design tools. I was nervous to take on this project but knew it was necessary to help reduce the errors that our core audience was making in a particular area. The pre-work was the easier part, identifying the objectives and creating the storyboard and script for the lesson. Once I completed that and received approval from stakeholders and subject matter experts, I started the challenging part for me – using the design software. It was a combination of Vyond and Adobe Captivate, two tools that I was familiar with. I consider myself to be between an advanced beginner and competent user, having created videos in the past. I began putting the work together then asked my employee, who uses the tool regularly, for guidance on complex tasks. He was happy to help and gave honest feedback that helped me make key revisions and learn new ways to use Vyond. This led to a successfully designed course that was published on training site for our learning audience to access.

These two examples helped strengthen my leadership skills. How? First, making healthier choices brings me the energy I need to lead. If I’m fatigued or am dealing with health conditions that take me away from work, I risk not being an effective leader. In the second example, I was willing to jump in and ask for help to ensure I was supporting the needs of our team. Leaders should not be afraid to ask others, including their own team members, for their expertise to help them with decisions or key tasks. Your employees can be critical resources that help you build stronger teams. With that in mind, there’s no shame in leaders to ask their employees for support. What are things that seemed impossible for you, but you moved forward in completing the task or goal? Share in the comments!

Heidi Saucier

Looking back 14 years – part 3

Over the last few posts, I’ve been reflecting on the lessons learned over my 14-year career at the company I currently work at. I’m wrapping up that series today by sharing with you the last two that have made a difference and helped me continue down the path of growth as a leader and all-around as a person.

  1. Be willing to take risks
    • If you needed a spokesperson for being risk adverse, I’d probably be at the top of the list. Over the years, I’ve learned that risk is necessary for growth. Some of the biggest risks I have taken led to new doors and successes that I never would have known if I had avoided the risk. This included entering a doctoral program where statistics was not my forte. I was grateful for a professor that took the time and provided tools and videos to help us through analyzing quantitative data. This was a key factor in being able to successfully perform quantitative research as part of my dissertation. When I first became a manager at my company, I moved to an area that I was not as familiar with. Not only was I being stretched as a new leader and the responsibilities it entailed, but I was also being stretched to better understand the audience I was tasked with developing training for. I implemented tactics I had used on other training teams to learn about the audience and worked with stakeholders to uncover their learning needs. These are just a few examples, but ones where had I decided the risk was not worth it, I would not be where I am at in my career journey.
  2. Never stop learning
    • Those that know me shouldn’t be surprised that this is on the list. As a learning nerd, I am always looking for new knowledge. Whether it’s reading a book, watching a video, engaging in a conversation, or taking some sort of class, I crave the chance to learn more every day. There are many quotes out there that reference the importance of learning. One of my favorites is from Jack Nicholson, who said “The minute you’re not learning I believe you’re dead.” A bit dark, but he’s right. Learning should encompass every moment of our lives. In the last year, here are some things I’ve learned:
      • How to use SecureGPT
      • How to create scene changes in a video software we use for learning
      • My son is amazing at math – he most likely gets that from his dad!
      • Having mentors is important
      • Adversity is inevitable – it’s how you respond to it that determines what happens next

I hope that the lessons shared were insightful and helped you reflect on your own career journey. In the next post, I’ll share how I’ve identified goals for 2026 and new ways I’m holding myself accountable. I’d still like to hear the reflections from your journey. Share in the comments!

Heidi Saucier

Gratitude – A daily practice

A new month is upon us, the last month of 2025. In November, many used the time to celebrate a month of gratitude. For some, that meant daily posts on social media as their commitment to share things that they are grateful for. Others made public declarations of thanksgiving among friends, family, and colleagues. With the Thanksgiving holiday over and the winter season fast approaching, it does not mean that practicing gratitude has to end.

Years ago, I was encouraged by a mentor to begin a gratitude journal. Prior to this, I was noting one thing a day that I was thankful for. Deciding to take it to the next level, I started my first gratitude journal with a new focus. Each day, I write down five successes and three things I am thankful for. As much as possible, I try not to repeat the same thing unless it’s tied to a goal of mine. Successes could be as simple as meeting my active minutes goal for the day, or as big as earning my doctoral degree. My thankful moments have included naps, a new connection, or making it through a challenging day.

Writing these down does multiple things. First, it documents them so that I can reflect on things that I’ve written down in the future. This brings encouragement and joyful memories. It also centers me on days where I may be struggling. I write in my gratitude journal EVERY day. If there’s a day where I’m not feeling gratitude, I still write something down. It may take longer, but it puts things back into perspective. Even on the worst day, I still find things that went well and things I can be thankful for. Additionally, it tells part of my story. When I’ve looked back on certain days in my past journal entries, it reminds me of where I’ve been, and how I’ve gotten to where I am now.

Shawn Achor, author of “The Happiness Advantage” and “Big Potential,” shared in his TedTalk “The happy secret to better work” how gratitude activities are found to contribute to happiness and productivity. Looking back, I see how this has played out in my life. By taking time to reflect on successes and things I am thankful for, I can see what is going well and am motivated to keep moving forward with my personal and professional goals.  

How has practicing gratitude helped you? What techniques have you used? I’d love to hear about it. I hope you have a great start to the last month of 2025!

Heidi Saucier

Leadership lessons all around us

I’m changing gears and sharing something that was an a-ha moment for me last week. I will get back to more on balance in a future post.

During a conversation with one of my mentors, she shared a leadership lesson she encountered while on vacation. It was a special nugget that gave her some perspective on things she would like to do differently as a leader. When I heard the story, it gave me things to consider. But that’s not the point that I’m sharing today.

All around us, there are stories waiting to be revealed. Lessons in the ordinary that want to teach us about leadership and are not part of our day-to-day work. In my master’s program, I took a Team Development course. One of the group projects was to analyze a television show and identify the leadership dynamics of the characters. My group selected the show “Bones,” the 2005-2017 drama series featuring the adventures of forensic anthropologist Dr. Temperence Brennan and FBI Special Agent Seely Booth as they investigated potential murders. Watching select episodes, we identified team dynamics and how the two interacted with each other and members of the forensics team. These stories, while fictional, offered comparisons of best practices and things to avoid when working with a team. This is one of many examples where television and movies can teach us about leadership, working in teams, and other important life lessons.

Nature can also teach us leadership. In the brief inspirational video, “Wisdom of Wolves: Leadership Lessons from Nature” by Simple Truths, quotes and reflective statements uncover how observations of wolves and their packs demonstrate patience, communication, and loyalty along with other characteristics that are key to leading others. The insights on communication stood out strongest to me. Just as wolves use different forms of communication among their packs to be successful, humans also have various communication methods that can be strategically used to ensure teams and individuals adequately receive information and direction to successfully complete tasks and contribute to the bigger picture of team and company goals.     

Sports is another area where some often draw leadership examples from. One of my favorite quotes is Wayne Gretzky’s “You miss 100% of the shots you don’t take.” I’ve applied this in sales training and in my own professional development. From a sales perspective, the quote can motivate salespeople to take every opportunity to close a sale. From a professional development perspective, this quote has challenged me to look at new opportunities to grow through stretch opportunities and leadership challenges. If I don’t, I may not get that shot that could help me get to the next level of my career journey. Where have you found leadership lessons in the ordinary? How have they made a difference in your personal and professional development? I’d love to hear about it in the comments!